Frequently Asked Questions About Crux Migration Services

About Crux Migration Fees and Services

1. What will I get out of the consultation?

 

The consultation will allow us to gather facts about your situation, and your priorities to customise a unique Australian visa and migration pathway that may be available to you.

Our Migration Agent or immigration Lawyer will map out your Australian migration pathway based on your circumstances and advise you on the best way moving forward.

2. How do I book a consultation?

 

You can book a consultation with us online via the Consultation tab. You can choose between our Migration Agent Mary Shin (AUD198) or our Immigration Lawyer Kris Ahn (AUD220).

All consultations with Kris and Mary is 1 hour.

Also, upon engagement of Crux Migration as your authorised representatives, 50% of the consultation fee is credited towards the professional fees.

Consultation for Partner visa enquiry is free and run for 30 minutes.

3. How do I payment for the consultation?

 

We accept credit card payments and you can make payment online when you book your consultation.

We accept the following credit card types:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Diners
  • JCB
4. Do I need to prepare and/or bring anything for the consultation?

 

To allow a smooth consultation, we advise you to bring the following documents depending on your visa enquiry.

In most circumstances, we may ask you to send this to us in advance to save time going through basic information in the consultation. This will give us more time to go through your migration pathways and allowing more time for you to ask us legal questions.

 

Visa Enquiry Documents to Bring
General Skilled Migration (subclass 189, subclass 190, subclass 489) ·      Resume with full work history and qualification

·      A copy of your passport

·      English test results (IELTS/PTE/TOEFL etc.)

Employer Sponsored Visas (subclass 482, subclass 186 & subclass 187) ·      Resume with full work history and qualification

·      A copy of your passport

Partner Visa ·      Visa grant letter
Parent Visas ·      Visa grant letter if you parents are onshore
Business Visas ·      A copy of your passport
All other visas ·      A copy of your passport
5. What happens if I arrive late?

 

  • If you are less than 10 minutes late for an appointment, we will attempt to extend the appointment, if our scheduling permits, to give you the complete time you have booked.
  • If you are more than 10 minutes late for an appointment, we will need to complete the booking on time and charge the booked rate. At our discretion, we may extend future appointments to regain the lost time.

Keeping to our scheduled times is the only way we can continue to offer our quality service on a fair basis to all clients.

6. Can I cancel my consultation?

 

We ask that you give us at least 48 hours notice to cancel or reschedule an appointment in order to give other clients the opportunity to fill sought-after appointment times. We strongly encourage providing as much notice as possible to avoid inconveniencing other clients and our staff.

Due to the high demand for appointments, the following conditions apply. If you cancel an appointment and provide less than 48 hours notice or you do not attend:

  • 50% refund of your consultation fees if you give us more than 24 hour notice.
  • No refund of your consultation fees if you cancel less than 24 hours, or do not attend.
7. What methods of consultation is available?

 

You can choose whether you would like to have your consultation in Person, Telephone or Video Conference.

8. What are our service fees?

 

Our fees are charged per case by case, depending on your circumstances and the visa that you wish to apply for. The level of work required for the different visa application is solely based on your personal circumstances and the visa application requirements.

 

For example, if you are intending on applying for a Partner visa and you have been married for over 2 years and have a substantial amount of evidence to prove your relationship, our fees will most likely be lower compared to couples who had just been together for 12 months.

9. Can I pay Crux Migration fee through instalments?

 

Yes, you can pay our professional legal fee in two instalments.

First Instalment: we will invoice you 50% of our professional legal fee to start preparing your application for lodgement. We will be working closely with you and your partner, employer or any other third party involved.

Second Instalment: The second instalment will consist of the outstanding balance, which is the other 50% of our professional legal fee and all fees involved in the application. This outstanding balance is required to lodge your application.

10. Are there additional costs down the line?

 

The Professional Legal Fee quoted for your case will be fixed with no hidden costs. The fee will cover all legal work required for your visa application and we will represent you until a decision is made on your application.

 

However, additional charges may occur if additional work is required due to certain circumstances that were not disclosed to us at the initial consultation. For example, if you have a criminal record and did not let us know at our initial consultation and the department requests for further information regarding this, additional fees may apply for any additional work required.

11. What is involved if I am to appoint Crux Migration as my Migration Agent?

 

Our professional legal fee covers all work required for your application from the start until a decision is made on your visa application. This consists of the following, but not limited to:

 

  • Generate matter and e-file
  • Generate checklist, documents, templates, examples and further instructions relevant to the client’s circumstances and visa application
  • Collecting and putting evidence and information together to ensure that the application meets all the visa requirements
  • Where necessary, further research on matters such as financial capacity, income threshold etc.
  • Filling in forms where necessary
  • Review and sort to ensure correct formatting and consistency
  • Assisting with drafting and checking documents such as statements and statutory declarations by providing recommendations and ensuring consistency
  • Writing submission where necessary
  • Ongoing follow-ups and representation as your Migration agent until a decision is made on the visa application
  • Providing ongoing legal advice related to the visa application
  • Ongoing work on your visa application by updating the department about your situation after the application is lodged
  • Corresponding with the department on your behalf
  • Transparency to your application means that you will be able to see everything that we submit to the department
  • In addition to emails and phone, you can also contact us visa WhatsApp, Kakao, Line or WeChat
  • Miscellaneous and admin duties, where necessary
12. How do I engage Crux Migration?

 

We will send you our client agreement which will include our service terms and conditions, along with the structure of our professional legal fees and costs involved in the visa application.

Once you have read the agreement and have checked all information and your instruction provided to us is correct, just sign and send it back to us!

Once we have this confirmation we will invoice you for the first installment. Our relationship (client and Migration Agent) begins from here and will only end when a decision is made on your application, for however long the department takes to process your application.